FREQUENTLY ASKED QUESTIONS

FAQ

FAQ

What areas does Primo's Removal serve?

Primo's Removal is a Sydney-based moving company. We serve clients throughout Sydney and its surrounding areas for local moves. We also offer long-distance relocation services across Australia.

How do I get a quote for my move?

To receive a personalised, no-obligation quote, simply fill out the quick form on our website. We'll provide a detailed estimate based on the information you provide.

How far in advance should I book my move?

We recommend booking your move as early as possible to secure your preferred date. However, we understand that urgent situations may arise, and we're equipped to accommodate last-minute moves.

Do you offer packing and unpacking services?

Yes, Primo's Removal offers professional packing and unpacking services. Our team uses high-quality materials and techniques to ensure your belongings are protected during the move.

Can you disassemble and reassemble my furniture?

Yes, our skilled removalists can disassemble and reassemble your furniture as needed. We handle your items with care to ensure they arrive in perfect condition.

Are my belongings insured during the move?

We take great care to ensure the safety of your items during transit. However, we recommend discussing insurance options with our team to ensure you have adequate coverage for your belongings.

What is the process for a commercial move?

Primo's Removal handles commercial moves with expertise and efficiency. We coordinate every aspect of your move, from packing and transporting office equipment to setting up your new workspace, to minimise downtime.

Can you move specialty items, such as pianos or antiques?

Our experienced team is trained to handle specialty items, including pianos and antiques. We use specialised equipment and techniques to ensure these valuable items are moved safely and securely.

What size trucks do you have for different moves?

Our fleet includes a range of truck sizes to accommodate moves of all sizes. We'll select the appropriate vehicle based on the size and complexity of your move.

How do you determine the cost of my move?

The cost of your move is determined by factors such as the size of your move, distance, access, and any additional services you require, such as packing and unpacking.

What payment methods do you accept?

Primo's Removal accepts a variety of payment methods, including credit card, bank transfer, and cash. Please discuss your preferred payment method with our team.

Can I reschedule my move if my plans change?

We understand that plans can change, and we'll do our best to accommodate any rescheduling requests. Please contact our team as soon as possible if you need to change your moving date.

Do I need to be present during the move?

While it's not required, we recommend being present during the move to address any questions our team may have and to oversee the process. If you're unable to be present, please designate a trusted individual to supervise on your behalf.

What are your operating hours?

Primo's Removal operates Monday to Saturday from 7:00 am to 7:00 pm. For urgent moves or special requests, please contact our team to discuss your needs.

Can you provide boxes and packing materials?

Yes. Please contact our team if you need help with packing solutions.

BOOK YOUR MOVE WITH PRIMO'S REMOVAL NOW

Our experienced professionals handle every aspect of your move, providing tailored services for a smooth and worry-free moving experience.