PRIVACY POLICY
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LAST UPDATED: May 15, 2025
At Primo’s Removal, we’re committed to protecting your privacy and ensuring your personal information is handled with care. This Privacy Policy explains how we collect, use, share and safeguard the data you provide when using our website, primosremoval.com.au. By accessing or using our site, you agree to the practices outlined below.
Information We Collect
Personal Information
When you request a quote or contact us, we collect details such as your name, phone number, email address and any other information you provide to help us deliver our removal services.
Non-Personal Information
As you browse our site, we may automatically gather non-identifying data—browser type, pages viewed and time spent on each page—to understand how visitors use our site and to improve your online experience.
How We Use Your Data
- Service Delivery: We use your personal details to prepare quotes, schedule removals and communicate service updates.
- Customer Care: Your contact information allows us to answer enquiries, send booking confirmations and follow up on feedback.
- Site Improvement: Aggregated, non-personal data helps us optimise website functionality and tailor our content to user preferences.
- Marketing: With your consent, we may send newsletters or special offers. You can unsubscribe at any time.
We never sell or trade your personal information. We only share it with third parties when necessary to deliver our services or comply with legal obligations.
Privacy & Data Protection
We may engage trusted partners for functions such as:
- Payment processing
- Customer support tools
- Logistics coordination
These partners are only given the data they need to perform their tasks and must protect your information under confidentiality agreements.
Cookies and Tracking Technologies
We use cookies and similar tools to enhance your browsing experience, analyse traffic and personalise content. You can disable cookies in your browser settings; however, some site features may not function correctly as a result.
Third-Party Advertising
We occasionally work with advertising platforms (e.g. Google Ads) that may collect anonymous browsing data to deliver relevant ads. To manage ad preferences, visit the ad provider’s privacy settings (for example, Google’s Ad Settings).
Links to External Websites
Our site may include links to external resources for your convenience. Those third-party sites have their own privacy policies, and we’re not responsible for their content or practices. We encourage you to review their policies before sharing any information.
How We Protect Your Information
Your security is paramount. We implement industry-standard technical and organisational measures—such as encrypted data transmission and restricted access controls—to prevent unauthorised access, disclosure or loss of your personal data. We regularly review and update our security practices.
Changes to This Privacy Policy
Primo’s Removal may update this policy to reflect changes in our operations or legal requirements. The “Last updated” date at the top will indicate when revisions occur. Please review this page periodically to stay informed.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or simply want more detail on how we protect your data, please get in touch during business hours:
Phone: 02 8526 6747
Email: hello@primosremoval.com.au
We’re here to help and ensure your privacy is always respected.
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